ManpowerGroup ManpowerGroup
  • Кудрово Кудрово Кудрово
  • Полный рабочий день

Customer Service Specialist

2021-01-29 16:16:30

29 января 2021, 16:16


  • Customer Support (Management of shipments from ACC RU warehouse)
  • Accept orders from local clients
  • Inform of availability of goods in Russian stock (if the requested product refers to stock program range) or estimated delivery dates in case of specific clients’ orders
  • Coordinate shipment dates with client and warehouse
  • Order transport or provide logistic cargo information to the client in case EXW shipment
  • Control clients’ payments /credit limits compliance /receivables(in coordination with accounting /SM)
  • Issue shipment documents (using software 1C-8: Trade Management*)
  • Accept invoices from transport companies, control amounts, submit to accounting for payment
  • Accept and manage client’s claims (in coordination with SM)
  • Order Management (order placement to ACC PT)
  • Placement of orders related to stock program range (using software E-Supply; in coordination with SM)
  • Placement of clients’ orders, coordination of individual order details with CS PT and EP PT if necessary (specific packaging, labeling etc., in coordination with SM)
  • Monitoring/control of delivery dates confirmed by ACC PT
  • Informing local clients on goods shipment from ACC PT and arrival to local ACC RU warehouse
  • Informational requests to CS PT/ EP PT etc.
  • Importation procedures
  • Upon receipt information regarding shipment from ACC PT put order to forwarding agency to start follow up process
  • Prepare set of documents for the Customs clearance procedure and submit to broker
  • Align with broker necessary amounts of the Customs payments and request accounting department to fulfill it
  • By request of the broker provide additional information on the arriving products
  • After the Customs clearance procedures are finalized:  Receive from broker copy of customs declaration  coordinate with the forwarder and warehouse details of containers delivery from the Port to ACC RU warehouse (optionally directly to the customer)
  • After warehouse accepts the goods and submits corresponding acceptance report – inform the accounting (e-mail acceptance report and the customs declaration) for goods registration
  • In case of any damage/discrepancy of received goods register claim (software E-Supply)
  • Accept invoices from broker and forwarding companies, control amounts, submit to accounting for payment
  • relevant work experience from 3 years
  • Necessary skill: 1C-8: Trade Management – experienced user
  • official employment
  • work schedule 5/2 from 9-18
  • office in kudrovo

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