Вакансии

ManpowerGroup ManpowerGroup
  • Москва Москва Москва
  • Полный рабочий день

Customer Support specialist

2020-11-28 01:14:00

28 ноября 2020, 01:14

Responsibilities:

Customer order portfolio intake and follow up until delivery.
Customer “help desk” on:

parts availability
orders status
backorder progress
warehouse errors
order modifications
pricing issues
VOR requests, etc.
  • To meet customer expectations on handling properly the order activity, monitoring the expedition of backorders, providing prompt reaction on every dealer issue.
  • Order and shipping documentation processing via 1C.
  • Communication with Warehouses/MM/Logistics in order to get in time the reply on all dealer inquires.
  • Interface with Commercial & Finance department for invoicing execution.
  • Coordination of WH processes in terms of CS activity.
  • Providing training for new dealer upon request on order management and business system usage.
  • Issue shipping documents from time to time (duplicates).
  • Process all the dealer inquiries via CRM, provide reports from CRM upon request.

 

Skills:

  • Customer oriented, passionate about achieving.
  • Require good communication skill (verbal and written).
  • Proactive approach and capability to work under a pressure.
  • Superior attention to details.
  • Have strong problem solving skills.
  • Good English level.
  • University degree.
  • 1C experience.
  • Professional knowledge of Microsoft Windows Office programs (Excel, Word, Access).

 

Job Benefits:

  • Work in an international company.
  • Stable salary.

 

Office location in Khimki.

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