Вакансии

ManpowerGroup
  • Москва Москва Москва
  • Полный рабочий день

Order Management / Customer service specialist / SAP Key User

2019-02-18 11:55:00

18 февраля 2019, 11:55

Our client – a global leading producer - is looking for candidates for the key role of Order Management/Customer service specialist/SAP Key User.

 

In this role you will be reporting to the Country Supply Chain Leader, and have sole responsibility for the following areas:

  • ensure that customers’ needs are understood
  • ensure that the product is delivered in accordance with customer requirements
  • ensure that corporate and customers’ policies are followed
  • ensure that systems (SAP/EDI) are operating properly and manage exceptions

 

Your key responsibilities will include:

  1. Order management/Customer service
  • Orders processing (SAP, customer portals)
  • Resolving reasons for blocked orders with the customer/F&A/Sales teams
  • Track customer shipping documents (incl. invoicing)
  • Managing any returns/refusals with the customer
  • Managing customer claims
  • Service analysis for defined customers
  • Follow up on timely and accurate order delivery by the 3PL
  • Solve issues related to a late or non-complete order delivery by 3PL

 

  1. Single Point Of Contact for local team (SAP:MD/OM/EDI/CFR/SAP security)
  • System checks, end users support/development
  • Resolution of errors and blocked orders due to system set up/master data issues
  • Daily order control to highlight and manage exceptions
  • Report generation detailing progress of orders (KPI scorecard)
  • System testing behind projects

 

A successful candidate should have:

  • Experience of minimum 3 years in customer service, order processing and customer management in FMCG
  • Upper-intermediate English
  • SAP proficiency (Key User experience is a plus)
  • Good communication skills (verbal, written)
  • Open mind for new tasks and experience
  • Personality: agile, proactive, self-managed, able to work autonomously, always looking for continuous improvement, reliable, good team player

 

The company offers:

  • Opportunity to join and realize your skills and potential in a global worldwide known company, leader of the industry
  • Professional team
  • Wide sphere of responsibility
  • Competitive salary and benefits package including VMI for the employee and family members, life insurance, mobile services compensation, meals allowance, corporate English language courses and pension program
  • Official employment according to labour legislation

 

Interested? Then we are waiting for your application!

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