Вакансии

  • Москва
  • Полный рабочий день

IN-COUNTRY SALES SUPPORT SPECIALIST (IC3S)

22 сентября 2017, 16:56

ESSENTIAL DUTIES AND RESPONSIBILITIES

§   Accountable to ensure implementation and routine use of designated products throughout designated region though the Distributor network

§   Responsible for follow-up after in routine use with the customer and maintaining a high customer satisfaction

§   Responsible for application support from pre- sales to routine use of assigned technologies at customer site in close collaboration with sales and distributors to ensure seamless integration within the sales priorities

§   Provide implementation support for evaluations, validations, clinical & marketing studies with the aim of demonstrating competitive advantages or market acceptance of the product

§   Execute effective transfer of knowledge to distributors and/or key customers during trainings at the customer site and at centrally organized trainings, presentations at workshops/Succession meetings

§   Provide on-call and on-site second level operational troubleshooting  related to assigned technologies

§   Maintain high level of product knowledge in the technology to successfully demonstrate systems to distributor and external customers

§   Input in development & implementing of key customer training and  implementation tools & processes (e.g. e-tools for customer trainings)

§   During customer facing exercises, provide value based product information focusing on our differentiators and maximizing the utilization rate

§   Build strong working relationship with internal/external customers and distributors in order to achieve the goals related to the essential duties and responsibilities

§   Perform ongoing market assessment and customer specific technical needs, problems, and opportunities to increase sales

§   Ensure frequent communication and input to sales consultants and account managers to assure follow-up of identified sales leads

§   Identify the need for, and provides input to, improvements in protocols developed to support the use of Company devices and applications

§   Provides input/feedback to marketing and product management to recommend changes in product design, manufacturing, quality and any other aspect of the product or service

§   Responsible for conducting in-service training

§   Sales process (design the solution): Assit the sales team in creating solutions arround the product, model the value proposition, validate with external stake holders. Assit the sales team in constructing the product differentiators and tie them to each of the personal wins of each buyer influencer in a designated area

 

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

§   Bachelor in Life Sciences or Engineering or equivalent by experience

 

Experience

§   A first work experience in a similar role/ related industry

§   Knowledge of the blood bank sector

§    Experience understanding business products & therapy applications

 

Skills

§   Company's Core competencies

(Approachability, Conflict Management, Integrity and Trust, Action Oriented, Decision Quality, Interpersonal Savvy, Perspective, Priority Setting, Drive for Results, Customer Focus, Creativity, Process Management)

§   Excellent written & verbal English language skills

§   Excellent knowledge of local/ regional languages

§   Demonstrated skills in project management

§   Strong overall communication skills

§   Strong training skills

§   Strong technical skills

§   Commercial acumen/ customer focus

§   Good time management, prioritising skills

§   Problem- solving skills

§   Strong analytical skills

§   Able to prioritize effectively to meet customer and internal team needs.

§   Advanced Microsoft office skills

§   Develop and foster relationships

§    

 

PROFILE:

§   Ability to work well independently & autonomously

§   Ability to assess customer needs & identify commercial opportunities

§   Self- motivating

§   Driven

§   Reliable & accountable

§   Understand the basic principles/limits of change management

§   Flexible mentality

§   highly flexible to changes in the work enviroment

§    Able to work well under pressure

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