Вакансии

  • Воронеж
  • Полный рабочий день

Community Operations Manager

08 августа 2017, 16:59

Community Operations is pioneering how the company manages rider and driver partner support around the globe. This role will have a heavy focus on people management, data analytics, and process continuous improvement, so those interested should be excited to demonstrate those skills and be eager to lead.



 



What you'll do:



You'll be tasked with scaling support in an innovative way at a company that's growing like crazy and changing constantly. You're prepared to:



  • Be a passionate advocate for all riders and driver partners and confidently answer any questions that come your way in a high stress, fast moving environment
  • Listen attentively to the voice of the community and provide feedback to the rest of the company
  • Be the owner of our Community Support performance metrics:
    • Dive deep into the performance numbers, perform gap analysis and take data­-driven actions to increase the quality and the reactivity of our Community Service.
    • Ensure the interface with our engineering and operation teams to improve internal tools and user experience.


 



Requirements:



  • Bachelor's degree in business, economics, finance or any science­ related fields.
  • Prior professional experience with optimization, processes, systematic organization, program/project management.
  • Demonstrated Data/Analytics experience; Excel and ideally SQL proficiency.
  • Exceptional writing and verbal communication skills
  • Being able to working and communicate cross-functionally
  • Consultancy or Investment Banking background preferred, but not required OR
  • Experience in service ­industry, manufacturing or distribution in a high ­volume and extremely fast ­paced environment — preferred but not required

 



What we offer:



  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built.
  • We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated, hard­working co­workers in a fun office environment

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